* Q : Where are you located?

* A : Littile Charm Hanoi Hostel is conveniently located in the central of Hanoi Old Quarter. All interesting sights within a short walk – close to all bars, restaurants, shops, banks, post office.
* Q : When can I cancel my reservation and not get charged for it?

* A :  72 hours prior to arrival.

* Q : What credit cards do you take?

* A : We accept Visa, Master Card.

* Q : What are check in/check out times?

* A : Check in time is after 13:00 pm.
Check out time is before 11:00am.

* Q : Will you be organised the trips to visit the North and the South of Vietnam?

* A : Yes, we do organise the trips for all our Guests to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu – Tam Coc which are strongly recommended by all our previous Guests.

* Q : Should we reserve our tours in advance ?

* A :  Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.

* Q : Can I have a room for freshing up before departering for the next trip ?

* A : Yes, we are pleasant to lend you a room when there is any available room with free of charge.

* Q : How far from airport to your Hotel?

* A : Little Charm Hanoi Hostel is in the central of Old quarter, it`s far from the airport more than 40 kms. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide you pick up service to secure you will be driven to right our hotel.

* Q : Do you arrange the pick up car to pick us up from bus/train/airport ?

* A : Yes, we do arrange the  pick up service once your flight lands with the normal charge as mentioned in “Rooms  & Rates” part once we have your travel details.

* Q : What amenities are included?

* A : Airconditioning, Amenities, High speed Internet access, Safety box, Hair dryer
Laundry service.

* Q :  Can I leave the luggage at the Hotel when I am travelling?

* A : Yes, our hotel offer luggage storage free of charge.

* Q : What is the payment method for the balance ?

* A : When checking out, you can settle the balance at our hotel by cash or credit card with surcharge of 3% for bank fee.

* Q : Is there any ATM machine closed to your hotel ?

* A : There are many Bank and ATM machines next to our hotel.

* Q : Can I do visa application or visa extention in your hotel ?

* A : Yes, we are able to arrange the visa for you. Please contact us at  littlecharmhanoihostel@gmail.com for further information.

Thank you for your valuable attention.

We are looking forward to your stay !
Littile Charm Hanoi Hostel